Terms & Conditions

1. Introduction

Welcome to Filldexo.

These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services.

Filldexo is an online store specializing in Christmas tree ornaments, festive decorations, seasonal home décor, and related holiday accessories.

Our store is operated by Guangzhou Xunhao Trading Co., Ltd. 

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms & Conditions, subject to your rights under applicable law.

If you do not agree with these Terms, please discontinue using our website.

We reserve the right to update these Terms periodically. Any changes will be published on this page with a revised effective date.

2. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you or that you are using our services with appropriate authorization.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Use our website for fraudulent, illegal, or unauthorized activities.

• Attempt to gain unauthorized access to our systems or customer accounts.

• Interfere with the operation, security, or functionality of our website.

• Upload or transmit malicious software, viruses, or harmful code.

• Misrepresent your identity or provide intentionally false information.

• Copy or commercially exploit website content without appropriate authorization.

• Use automated tools to disrupt our website or place fraudulent orders.

We may restrict access to our services if we reasonably determine that these Terms have been violated.

3. Product Information

Filldexo offers a selection of Christmas tree decorations, hanging ornaments, festive accessories, and seasonal home décor products.

We aim to provide accurate product descriptions, photographs, dimensions, materials, colors, and other relevant information.

However, please note that:

• Product colors may appear slightly different depending on screen settings and lighting conditions.

• Product dimensions may vary slightly due to manufacturing tolerances.

• Decorative details, finishes, and packaging may differ between product batches.

• Product availability may change without prior notice.

• Product photographs are intended to represent the general appearance of the listed items.

We encourage customers to review product descriptions carefully before purchasing.

If you have questions about a specific item, please contact us at service@filldexo.com before placing your order.

Nothing in this section limits your statutory rights regarding products that are faulty, misdescribed, or otherwise nonconforming.

4. Pricing and Payment

All product prices are displayed in the currency indicated on our website or at checkout.

We reserve the right to adjust product prices, promotions, and discounts at any time before an order is accepted.

Price changes will not affect orders already accepted at the agreed purchase price, except where adjustments are required or permitted by applicable law.

The total amount payable, including applicable shipping charges and taxes collected at checkout, will be displayed before you complete your purchase.

Payments must be made using the payment methods available through our checkout system.

Payment processing may be handled by authorized third-party payment service providers.

We do not guarantee the availability of any particular payment method at all times.

5. Orders and Order Acceptance

When you place an order through Filldexo, you are making an offer to purchase the selected products.

After submitting an order, you may receive an automated order acknowledgment.

An order acknowledgment does not necessarily mean that your order has been formally accepted.

We may review orders for payment authorization, product availability, shipping eligibility, and potential fraudulent activity.

We reserve the right to reject or cancel an order for legitimate reasons, including:

• Product unavailability

• Incorrect or incomplete order information

• Payment authorization failure

• Suspected fraudulent transactions

• Shipping restrictions

• Material pricing or product listing errors

If we cancel an order after payment has been collected, we will issue a refund for the canceled items using the original payment method, in accordance with applicable law.

We will not cancel an accepted order arbitrarily or in a manner that violates mandatory consumer protection requirements.

6. Shipping and Delivery

Filldexo aims to process and deliver orders in a timely manner.

Our standard shipping arrangements are generally as follows:

Order Processing Time: 1–2 business days

Estimated Shipping Time: 7–15 business days

Estimated Total Delivery Time: 8–17 business days

These periods are estimates and may vary depending on the shipping destination, carrier operations, customs procedures, public holidays, and seasonal demand.

Shipping Fees

For eligible destinations, our standard shipping fees are:

• Orders of $39.99 USD or more: Free standard shipping

• Orders below $39.99 USD: $6.58 USD standard shipping fee

Applicable shipping charges will be confirmed during checkout.

During peak holiday periods, including the weeks leading up to Christmas, shipping networks may experience delays.

We recommend placing time-sensitive holiday decoration orders in advance.

Delivery estimates do not constitute a guarantee that an order will arrive before Christmas or another specific date unless expressly stated otherwise.

For additional information, please review our Shipping Policy.

7. International Orders

Filldexo may accept orders from selected international destinations.

Shipping availability depends on local regulations, logistics service availability, customs restrictions, and other applicable requirements.

International shipments may be subject to customs duties, import taxes, and related charges.

Unless otherwise indicated during checkout, customers may be responsible for applicable import charges, subject to mandatory local laws.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements.

If we cannot fulfill an order because of shipping restrictions, we will notify the customer and arrange an appropriate refund where payment has already been collected.

8. Returns, Exchanges, and Refunds

We understand that customers may occasionally need to return or exchange a product.

Filldexo offers a standard 30-day return window from the date of delivery for eligible products.

To qualify for a return, items generally must:

• Be unused and in their original condition.

• Include original packaging and accessories.

• Show no signs of unauthorized alteration or damage.

• Be accompanied by proof of purchase.

• Meet the requirements outlined in our Return & Refund Policy.

Certain products, including personalized decorations or clearly identified final-sale items, may be subject to specific return restrictions where permitted by law.

For customer-preference returns, return shipping costs are generally the customer's responsibility.

If an item arrives damaged, defective, or incorrect, we will review the issue and provide an appropriate resolution.

Approved refunds are generally processed within 5–10 business days after return inspection, with additional time potentially required by payment providers.

For complete details, please refer to our Return & Refund Policy.

Nothing in these Terms excludes mandatory refund, cancellation, withdrawal, or other consumer rights provided by applicable law.

9. Order Cancellations and Modifications

If you need to cancel or change an order, please contact us as soon as possible at:

service@filldexo.com

We will make reasonable efforts to accommodate requests before an order has been processed or dispatched.

Once an order has entered the shipping process, changes or cancellations may no longer be possible.

If your order has already shipped, you may request a return after delivery under the conditions outlined in our Return & Refund Policy.

Any mandatory cancellation rights provided by applicable law will remain unaffected.

10. Product Use and Safety

Our Christmas tree ornaments and seasonal decorative accessories are intended for their stated decorative purposes.

Customers should review and follow any product-specific instructions, warnings, and safety information.

When using Christmas decorations, please consider the following precautions:

• Keep fragile ornaments away from locations where they may easily fall.

• Handle glass or breakable decorative items carefully.

• Keep small decorative components away from young children where they may present a choking hazard.

• Keep flammable decorations away from open flames, heaters, and other heat sources.

• Use electrical decorative products only according to their stated specifications and instructions.

• Ensure hanging ornaments and decorative accessories are securely positioned.

Not all decorations are suitable for use as children's toys.

Customers should review individual product information to determine appropriate use.

These precautions do not replace any legally required product safety instructions or warnings.

11. Intellectual Property

All original content appearing on the Filldexo website, including text, graphics, product descriptions, website designs, logos, and other materials, may be protected by intellectual property laws.

Such content belongs to Filldexo, its operators, or its respective licensors, as applicable.

You may browse and use our website for lawful personal shopping purposes.

Without appropriate authorization, you may not:

• Reproduce substantial portions of our original website content for commercial purposes.

• Use our branding or trademarks in a misleading manner.

• Distribute or modify protected content without permission.

• Claim ownership of intellectual property belonging to Filldexo or third parties.

Third-party trademarks and other protected materials remain the property of their respective owners.

12. Customer Accounts and Information

If account registration is available, customers are responsible for maintaining the confidentiality of their account credentials.

You agree to provide accurate information when creating an account, placing an order, or contacting customer support.

You should notify us promptly if you believe your account has been accessed without authorization.

We may take reasonable measures to secure customer accounts and prevent fraudulent activities.

We are not responsible for losses caused solely by circumstances outside our reasonable control, subject to applicable law and our own security obligations.

13. Privacy and Personal Information

Your privacy is important to us.

We collect and process personal information to support order fulfillment, customer service, payment processing, website operations, and other purposes described in our Privacy Policy.

Our Privacy Policy explains the categories of information we collect, how that information may be used or disclosed, and the rights available to customers under applicable privacy laws.

By using our website, you acknowledge that personal information may be processed as described in our Privacy Policy, subject to applicable legal requirements.

Please review our Privacy Policy for additional information.

14. Third-Party Services and Links

Our website may contain links to third-party websites or use external services for payment processing, shipping, analytics, and other business functions.

These third-party services may operate under separate terms, conditions, and privacy policies.

Filldexo does not control the content, availability, or independent practices of third-party websites.

We encourage customers to review the relevant terms before interacting with external services.

Nothing in this section excludes responsibility that Filldexo cannot lawfully exclude.

15. Website Availability and Accuracy

We aim to maintain an accessible, functional, and accurate online shopping experience.

However, occasional interruptions or technical issues may occur due to maintenance, system updates, network disruptions, or other circumstances.

We do not guarantee uninterrupted access to every website feature at all times.

We may update website content, product listings, and technical features when reasonably necessary.

We will make reasonable efforts to correct material errors brought to our attention.

16. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its informational content are provided on an "as available" basis.

We do not guarantee that website access will always be uninterrupted, error-free, or free from every potential technical issue.

Product-specific warranties, if any, will be described in the relevant product information or accompanying documentation.

Nothing in these Terms limits or excludes any statutory warranties, guarantees, or consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Filldexo and its operator will not be liable for indirect or consequential losses arising from website use where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation

• Death or personal injury caused by negligence where liability cannot legally be excluded

• Breach of mandatory consumer protection obligations

• Defective products where statutory liability applies

• Any other liability that cannot lawfully be excluded or restricted

Where liability limitations are permitted by law, they will apply only to the extent legally enforceable.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses directly resulting from your unlawful use of our website or intentional violation of these Terms.

This provision does not require consumers to indemnify Filldexo for losses caused by our own negligence, misconduct, or breach of applicable law.

19. Prohibited Activities

You agree not to engage in activities that may compromise our website or negatively affect other customers.

Prohibited activities include:

• Submitting fraudulent orders or payment information

• Attempting unauthorized access to customer or business data

• Using malicious software or automated attacks

• Interfering with checkout or payment functions

• Impersonating another individual or organization

• Misusing our website content or branding

• Conducting activities that violate applicable laws

We reserve the right to investigate suspected violations and take reasonable action, including restricting access or canceling fraudulent transactions.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

An invalid provision will not automatically affect the enforceability of the remaining Terms.

21. Termination

We may suspend or terminate access to our website or certain services if a user materially violates these Terms, engages in fraudulent activity, or poses a security risk.

Where appropriate, we may provide notice or an opportunity to resolve the issue.

Termination of website access does not automatically eliminate rights or obligations arising from purchases already completed.

Customers retain any applicable statutory rights concerning existing orders, refunds, warranties, and consumer protection.

22. Governing Law and Dispute Resolution

These Terms are governed by the laws applicable to the business operator, Guangzhou Xunhao Trading Co., Ltd., subject to any mandatory consumer protection laws and jurisdictional rights applicable to customers in their country or region of residence.

Where legally permitted, disputes arising from these Terms may be resolved through negotiation or other appropriate legal procedures.

Before initiating formal proceedings, customers are encouraged to contact us at service@filldexo.com so we can attempt to resolve the issue.

Nothing in this section prevents customers from exercising mandatory legal rights or accessing courts and dispute resolution mechanisms available under applicable law.

23. Changes to These Terms

Filldexo may revise these Terms & Conditions from time to time to reflect changes in business operations, products, website services, or applicable legal requirements.

Updated Terms will be published on this page with a revised effective date.

Where required by law, we will provide appropriate notice of material changes.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

We encourage visitors to review these Terms periodically.

24. Contact Information

If you have questions about these Terms & Conditions, our products, or your shopping experience, please contact us.

Store Name: Filldexo

Company Name: Guangzhou Xunhao Trading Co., Ltd.

Registered Business Address: Room 614, No. 680 Guangxin Road, Huangpu District, Guangzhou, Guangdong Province, China (Cluster Registration)

Customer Service Email: service@filldexo.com

Our customer service team will review inquiries concerning orders, products, and store policies.

Thank you for visiting Filldexo and choosing us for your Christmas tree decorations and festive home décor needs.