Shipping Policy

Thank you for shopping at Filldexo, your online destination for Christmas tree ornaments, festive decorations, and seasonal home décor.

We are committed to providing a convenient shopping experience and clear shipping information. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

Business days exclude weekends and public holidays.

During busy shopping periods, including the Christmas holiday season, processing times may be longer due to increased order volumes.

Once your order has been processed and dispatched, you will receive a shipping confirmation email when tracking information is available.

Please ensure that your shipping information is accurate and complete before placing your order.

2. Shipping Rates

Filldexo offers the following standard shipping rates for eligible orders:

Shipping eligibility and final charges will be confirmed at checkout.

Shipping fees are calculated based on the applicable order subtotal after discounts and before taxes and shipping charges.

Any additional charges associated with special shipping requirements will be disclosed before checkout where applicable.

3. Estimated Delivery Time

After an order has been processed and shipped, estimated delivery times depend on the destination, shipping carrier, and local delivery conditions.

Our general estimated shipping time is 7–15 business days for eligible standard shipping destinations.

Please note that:

• Processing time and shipping time are calculated separately.

• Delivery estimates are not guaranteed arrival dates.

• International shipments may require additional time for customs clearance.

• Delivery may be affected by weather conditions, holidays, carrier delays, or other circumstances beyond our reasonable control.

• Remote destinations may require longer delivery periods.

Estimated Total Delivery Time: 8–17 business days, including standard order processing and estimated shipping time.

These estimates are provided for general reference and may vary depending on the destination and shipping arrangements.

4. Shipping Destinations

Filldexo may offer shipping to selected international destinations.

Shipping availability depends on the destination country or region, applicable carrier services, customs regulations, and product restrictions.

Available shipping destinations and delivery options will be displayed during checkout.

If shipping services are unavailable for your location, you may not be able to complete an order to that destination.

We reserve the right to restrict delivery to locations where shipping is unavailable, legally restricted, or operationally impractical.

5. Order Tracking

Once your order has been shipped, we will provide tracking information by email when available.

You can use the tracking number to check your shipment status through the relevant carrier's tracking system.

Please allow some time for tracking information to become available after the shipping confirmation is issued.

If you have questions about your tracking information or shipment status, please contact:

service@filldexo.com

When contacting us, please include your order number so we can assist you more efficiently.

6. Shipping Delays

We aim to process and dispatch orders promptly. However, delivery delays may occasionally occur.

Possible reasons include:

• High seasonal order volumes

• Christmas and other public holidays

• Severe weather conditions

• Customs inspections or clearance delays

• Transportation disruptions

• Carrier operational issues

• Incorrect or incomplete shipping information

If you experience an unexpected delay, please contact our customer service team.

We will review the available shipping information and assist with your inquiry.

7. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country's regulations.

Unless otherwise stated at checkout, customers may be responsible for applicable customs duties, import taxes, and related fees.

These charges are determined by the relevant authorities and are not necessarily included in the product price or standard shipping fee.

We recommend reviewing your local customs regulations before placing an international order.

Where applicable law requires a different allocation of responsibility, those legal requirements will apply.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping details when placing an order.

Please carefully review your:

• Recipient name

• Street address and apartment number

• City, state, or province

• Postal or ZIP code

• Country or region

• Contact information

If you discover an error in your shipping information, please contact us as soon as possible at service@filldexo.com.

We will make reasonable efforts to correct the information before dispatch.

Once an order has been shipped, changes to the delivery address may not be possible.

Additional shipping charges may apply if a package must be returned or reshipped due to incorrect customer-provided information.

9. Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected delivery period, please contact our customer service team.

Provide your order number and any available tracking details.

We will review the shipment information and, where appropriate, contact the shipping carrier to investigate.

If a package is confirmed lost in transit, we will assess the circumstances and arrange an appropriate resolution, which may include a replacement or refund in accordance with applicable law.

10. Damaged Packages or Products

We understand that Christmas tree ornaments and festive decorations may require careful handling during transportation.

If your order arrives damaged, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the shipping packaging, if available

Our customer service team will review your request and determine the appropriate next steps.

Eligible damaged or defective items may qualify for a replacement or refund in accordance with our Return & Refund Policy and applicable consumer protection laws.

11. Multiple Shipments

Some orders may contain products shipped separately due to inventory location, packaging requirements, or fulfillment arrangements.

If your order is shipped in multiple packages, the items may arrive at different times.

Where available, separate tracking information will be provided for each shipment.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments, unless a separate charge was clearly disclosed and accepted at checkout.

12. Holiday Season Shipping

Christmas is an important time for our customers, and we understand that timely delivery matters when preparing festive decorations.

During peak seasonal periods, shipping networks may experience increased demand.

To reduce the risk of delays, we encourage customers to place orders well in advance of their planned holiday celebrations.

Please note that estimated delivery times do not guarantee arrival before Christmas or any other specific holiday.

If you are purchasing decorations for a time-sensitive event, we recommend considering potential shipping delays before ordering.

13. Order Cancellation and Changes

If you need to cancel or modify your order, please contact us promptly at:

service@filldexo.com

We will make reasonable efforts to accommodate requests before the order has been processed for shipment.

Once an order has been shipped, cancellation or modification may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

14. Contact Information

If you have questions regarding shipping rates, delivery estimates, order tracking, or shipping-related concerns, please contact us using the information below.

Store Name: Filldexo

Company Name: Guangzhou Xunhao Trading Co., Ltd.

Registered Business Address: Room 614, No. 680 Guangxin Road, Huangpu District, Guangzhou, Guangdong Province, China (Cluster Registration)

Customer Service Email: service@filldexo.com

Please note that our registered business address is provided for company identification purposes and is not necessarily a warehouse, fulfillment facility, or return shipping address.

For return instructions, please contact our customer service team before sending any merchandise.

Thank you for choosing Filldexo. We appreciate your support and look forward to helping you create a warm and festive holiday atmosphere with our Christmas decorations.