At Filldexo, we want our customers to enjoy a pleasant and convenient shopping experience when purchasing Christmas tree ornaments, festive decorations, and seasonal home décor.
We understand that sometimes a product may not meet your expectations. This Return & Refund Policy explains the conditions and procedures for requesting returns, exchanges, and refunds.
1. Return Eligibility
We offer a 30-day return window from the date you receive your order.
To be eligible for a return, your item must meet the following conditions:
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The return request must be submitted within 30 days of delivery.
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The item must be unused, undamaged, and in its original condition.
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The item must be returned with its original packaging, accessories, and any included components.
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Christmas ornaments and decorative accessories must not show signs of installation, alteration, or use.
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Proof of purchase, such as an order number or order confirmation, must be provided.
Items that do not meet these requirements may not qualify for a return unless otherwise required by applicable law.
2. How to Request a Return
If you would like to return an item, please follow these steps:
Step 1: Contact Customer Support
Email our customer service team at:
Please include:
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Your order number
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Your full name
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The email address associated with your order
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The product you wish to return
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The reason for your return
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Photographs of the item, if applicable
Step 2: Wait for Return Instructions
Our customer service team will review your request and provide further instructions if your return is approved.
Step 3: Prepare Your Return
Securely package the item in its original packaging whenever possible to prevent damage during transportation.
Step 4: Ship Your Return
Send your return to the designated return address provided by our customer service team.
Please do not send items to our registered business address without prior authorization.
Returns sent without following the provided instructions may experience processing delays.
3. Damaged, Defective, or Incorrect Items
We take care in selecting and supplying our Christmas decorations. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Email service@filldexo.com with your order number, a description of the issue, and clear photographs showing the affected product.
Our customer service team will review the information and determine an appropriate resolution.
Depending on the circumstances, available resolutions may include:
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A replacement item
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An exchange for the correct product
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A partial refund
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A full refund
If the return is required because of our error or a confirmed product defect, Filldexo will cover reasonable return shipping costs when a return is necessary.
This section does not limit any statutory rights available to customers under applicable consumer protection laws.
4. Non-Returnable Items
Certain products may not be eligible for returns unless they are defective, incorrectly supplied, or otherwise covered by applicable law.
These may include:
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Personalized or custom-made Christmas ornaments
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Items that have been used, altered, or damaged after delivery
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Products with missing accessories or components
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Items returned outside the applicable return period
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Gift cards
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Final-sale or clearance items clearly identified as non-returnable before purchase, where permitted by law
Seasonal Christmas decorations are not automatically excluded from returns solely because the holiday season has ended.
We recommend reviewing product descriptions carefully before placing an order.
5. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
Returns Due to Customer Preference
If you wish to return an item because you changed your mind, selected the wrong product, or no longer need it, you will generally be responsible for the return shipping costs.
Returns Due to Our Error
If you receive an incorrect, defective, or damaged item, Filldexo will cover reasonable return shipping costs when a return is required and the issue has been confirmed.
Original Shipping Fees
Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by applicable law.
We recommend using a trackable shipping service when returning merchandise.
6. Refund Processing
Once we receive and inspect your returned item, we will notify you of the status of your refund request.
If approved, your refund will be issued to the original payment method used during checkout.
We aim to process approved refunds within 5–10 business days after completing the return inspection.
Please note that your bank, card issuer, or payment provider may require additional time to reflect the refund in your account.
Refund processing times may vary depending on the payment method and financial institution.
If you have not received an approved refund after the expected processing period, please contact us at service@filldexo.com.
7. Exchanges
If you would like to exchange an item for a different design, color, size, or style, please contact our customer service team.
Exchanges are subject to product availability and the eligibility requirements outlined in this policy.
For damaged, defective, or incorrect items, we will review available replacement options.
For exchanges requested due to personal preference, additional shipping charges or price differences may apply.
8. Order Cancellation
If you need to cancel or modify an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation or modification requests before an order has been processed for shipment.
However, once an order has entered the fulfillment process or has been shipped, cancellation may no longer be possible.
If your order has already shipped, you may request a return after delivery in accordance with this policy.
9. Lost or Missing Packages
If your order has not arrived within the expected delivery timeframe, please contact us with your order number and relevant shipping information.
Our customer service team will review the available tracking details and assist with investigating the issue.
If a package is confirmed lost during transit, we will assess the circumstances and provide an appropriate resolution in accordance with applicable law and our shipping obligations.
10. Holiday and Seasonal Products
As Filldexo specializes in Christmas tree decorations and festive home décor, some products may be purchased for specific seasonal celebrations.
Please consider the following when ordering:
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Review product dimensions, colors, materials, and descriptions before purchase.
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Inspect delicate ornaments and decorative accessories when they arrive.
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Retain the original packaging until you are satisfied with your order.
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Contact customer support promptly if an item arrives damaged or incomplete.
Holiday-related products remain subject to the return conditions outlined in this policy, unless specific product exceptions are clearly disclosed before purchase.
11. Return Address
Please contact our customer service team before sending any products back.
Email: service@filldexo.com
Our team will provide the appropriate return instructions and designated return address after reviewing your request.
Important: Our registered business address is provided for company identification purposes and is not necessarily our designated return facility.
Unauthorized returns sent directly to the registered business address may not be accepted.
12. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude or limit consumer rights that cannot lawfully be excluded under applicable consumer protection laws.
Where mandatory local consumer rights provide additional protections or different requirements, those rights will apply.
13. Contact Information
If you have any questions regarding returns, exchanges, refunds, or order cancellations, please contact us.
Store Name: Filldexo
Company Name: Guangzhou Xunhao Trading Co., Ltd.
Registered Business Address: Room 614, No. 680 Guangxin Road, Huangpu District, Guangzhou, Guangdong Province, China (Cluster Registration)
Customer Service Email: service@filldexo.com
Our customer service team is available by email to assist with return and refund inquiries.
Thank you for shopping with Filldexo. We appreciate your trust and look forward to helping you enjoy a wonderful holiday decorating experience.