1. Introduction
Welcome to Filldexo.
At Filldexo, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our online store, browse our Christmas tree ornaments, purchase festive decorations, contact customer support, or otherwise interact with our services.
Filldexo is operated by Guangzhou Xunhao Trading Co., Ltd.
By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy, subject to your rights under applicable law.
2. Information We Collect
We may collect different categories of personal information depending on how you interact with our website.
Personal Information You Provide
When you place an order, create an account, subscribe to communications, or contact us, we may collect:
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Full name
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Email address
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Billing and shipping addresses
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Telephone number, if provided
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Order information and purchase history
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Customer account details
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Product preferences and shopping inquiries
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Information included in customer support messages
Payment Information
When you purchase Christmas tree decorations or other products from Filldexo, payment information is processed through the payment providers available at checkout.
We may receive transaction details such as payment confirmation, payment method type, transaction identifiers, and payment status.
Payment card information is handled by the applicable payment processor. We do not need access to complete payment card numbers to fulfill orders.
Automatically Collected Information
When you browse our website, certain information may be collected automatically, including:
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IP address
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Browser type and version
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Device type and operating system
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Pages visited and browsing activity
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Date and time of website interactions
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Referring website or traffic source
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Cookie identifiers and similar technical information
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Shopping cart activity
This information helps us operate, maintain, secure, and improve our online store.
3. How We Use Your Information
We may use personal information for the following purposes:
Order Processing and Fulfillment
To process purchases, confirm orders, arrange shipping, provide tracking information, and manage returns or refunds.
Customer Service
To respond to questions about Christmas tree ornaments, holiday decorations, product availability, delivery, and order-related concerns.
Website Operations
To operate our online store, maintain shopping cart functionality, manage customer accounts, and provide a convenient browsing experience.
Communication
To send order confirmations, shipping notifications, service announcements, and other transaction-related messages.
Where permitted by applicable law and subject to necessary consent, we may also send promotional communications about seasonal collections, Christmas decorations, new arrivals, and special offers.
Security and Fraud Prevention
To detect suspicious transactions, prevent unauthorized activities, protect customer information, and maintain the security of our website.
Business Improvement
To understand shopping preferences, evaluate website performance, improve product descriptions, and enhance our customer experience.
Legal Compliance
To meet applicable legal requirements, respond to lawful requests, maintain necessary business records, and protect our legitimate rights.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support essential website functions and improve the shopping experience.
These technologies may include:
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Essential Cookies: Necessary for shopping cart functionality, checkout, website navigation, and security.
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Preference Cookies: Used to remember selected preferences and settings.
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Analytics Cookies: Used, where enabled, to understand website traffic and visitor interactions.
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Marketing Cookies: Used, where enabled and legally permitted, to measure advertising effectiveness and deliver relevant promotional content.
You can manage certain cookie settings through your browser or any cookie preference controls available on our website.
Depending on your location, we may request your consent before using non-essential cookies or similar technologies. Where required by applicable law, we will obtain consent before activating non-essential advertising technologies, including any AppLovin pixel or script, and honor the choices you make through the privacy controls available on our website.
Disabling certain cookies may affect website functionality.
5. Sharing Your Personal Information
We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.
These parties may include:
E-Commerce Service Providers
Our online store may use Shopify and related services to support website hosting, checkout, order management, and store operations.
Payment Processors
Payment providers may process transaction information to complete purchases and perform payment security checks.
Shipping and Fulfillment Partners
We may share necessary shipping details with logistics providers, carriers, and fulfillment partners to deliver orders.
Technology and Analytics Providers
Where these services are enabled, technical service providers may help maintain website performance, evaluate traffic, and support business operations.
Marketing Partners
Where applicable and permitted by law, information may be shared with advertising or marketing service providers for promotional and measurement purposes.
Legal and Regulatory Authorities
We may disclose personal information when required by applicable law, legal proceedings, or lawful government requests.
We do not disclose customer information to unrelated third parties simply for their independent use without an appropriate legal basis.
Certain advertising-related disclosures may be considered a sale, sharing, or targeted advertising under applicable privacy laws. Where required, we provide relevant privacy choices.
AppLovin Privacy Policy. For more information about AppLovin's collection and use of your information visit: https://legal.applovin.com/privacy/.
Children and Sensitive Information. We do not intend to use AppLovin advertising technology to collect data about children as defined under applicable laws, and we do not intentionally share sensitive personal information or children's information with AppLovin. Advertising integrations should be configured to prevent such sharing.
Consent and Opt-Out Choices. Where required by law, Filldexo will seek your consent before activating non-essential AppLovin tracking technology and will respect applicable consent or opt-out choices. You can use available cookie preference controls on our website, adjust browser settings, or contact us at service@filldexo.com to request help exercising applicable privacy rights. You may also exercise applicable rights directly with AppLovin through AppLovin's Privacy Rights Request Portal. Opting out of targeted advertising does not necessarily stop all advertisements.
Third-Party Collection and Sharing. AppLovin is a third-party advertising provider that may collect information through its technologies and receive information shared by Filldexo. AppLovin may also disclose information to its service providers and advertising partners as described in its own privacy policy. Some advertising disclosures may constitute a “sale,” “sharing,” or processing for targeted advertising under applicable privacy laws.
Purposes. AppLovin may process this information to deliver and measure advertisements, attribute purchases or other actions to advertising campaigns, analyze advertising performance, detect fraud, and provide or improve advertising services. Depending on the service and applicable privacy settings, this processing may support interest-based or targeted advertising.
Categories of Information. Depending on the integration actually enabled and your privacy settings, information collected or shared with AppLovin may include IP address, browser and device information, identifiers, visits and page views, product searches, products viewed, items added to cart, checkout activity, purchase events, transaction values, and advertising interactions. Contact information, such as an email address or telephone number, may also be involved where an authorized integration supports it and applicable law permits. The exact categories depend on our configuration; not every category is necessarily collected.
Filldexo may use advertising services provided by AppLovin Corporation (“AppLovin”) to promote our Christmas tree ornaments and other seasonal products, measure advertising performance, and understand how visitors interact with our online store. If enabled, AppLovin technology may collect information directly through pixels, scripts, or similar technologies on our website, or receive information from us or service providers through an authorized integration.
6. AppLovin Advertising and Data Sharing Disclosure
7. Data Security
Filldexo recognizes the importance of protecting customer information.
We use reasonable administrative, technical, and organizational measures designed to help protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.
These measures may include secure website connections, appropriate access controls, and the security features provided by our e-commerce and payment service providers.
However, no method of electronic transmission or data storage can be guaranteed to be completely secure.
We encourage customers to protect their account credentials and contact us if they suspect unauthorized account activity.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on:
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Order processing and fulfillment requirements
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Customer service and dispute resolution
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Accounting and recordkeeping obligations
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Fraud prevention and security considerations
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Applicable legal or regulatory requirements
When information is no longer required, we take reasonable steps to delete, anonymize, or securely retain it where continued storage is legally necessary.
9. International Data Transfers
Filldexo may serve customers in different countries and regions.
To support international orders, customer service, website hosting, and payment processing, personal information may be processed or stored in countries outside the customer's country of residence.
These countries may have different privacy and data protection laws.
Where required by applicable law, we take appropriate measures to protect personal information transferred internationally, including the use of relevant contractual or other legally recognized safeguards.
10. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These may include:
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Right to Access: Request information about the personal data we hold about you.
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Right to Correction: Request correction of inaccurate or incomplete personal information.
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Right to Deletion: Request deletion of personal information, subject to applicable exceptions.
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Right to Data Portability: Request a copy of certain personal information in an appropriate format.
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Right to Withdraw Consent: Withdraw previously provided consent where processing relies on consent.
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Right to Object or Restrict Processing: Object to or request restrictions on certain processing activities where applicable.
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Right to Opt Out: Opt out of certain marketing communications, targeted advertising, or qualifying data-sharing activities where required by law.
To exercise your privacy rights, please contact us at:
We may request reasonable information to verify your identity before processing certain requests.
We will handle privacy requests in accordance with applicable legal requirements.
11. Marketing Communications
If you choose to receive promotional emails from Filldexo, we may send information about Christmas ornaments, holiday decorating accessories, seasonal collections, and store promotions.
You may unsubscribe from promotional emails by using the unsubscribe link included in eligible marketing messages or by contacting our customer service team.
Opting out of marketing communications will not prevent us from sending essential messages about your orders, transactions, or customer service requests.
12. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties.
These services may have their own privacy policies and data handling practices.
Filldexo does not control the privacy practices of independent third-party websites.
We encourage customers to review the privacy policies of any external services they choose to access.
13. Children's Privacy
Filldexo offers Christmas tree decorations and seasonal home décor for general household shopping.
Our website is not intended to collect personal information directly from children who are below the applicable age of digital consent in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us at service@filldexo.com.
We will review the request and take appropriate action.
14. Legal Bases for Processing
Where laws such as the General Data Protection Regulation (GDPR) apply, we process personal information based on relevant legal grounds, which may include:
Performance of a Contract
Processing information necessary to complete purchases, deliver products, manage orders, and provide requested services.
Legitimate Interests
Operating and securing our business, improving customer service, preventing fraud, and maintaining website functionality, where those interests are not overridden by individuals' rights.
Consent
Processing personal information for activities requiring consent, such as certain marketing communications or non-essential tracking technologies.
Legal Obligations
Processing information necessary to comply with applicable laws, accounting requirements, or lawful regulatory requests.
The applicable legal basis depends on the specific processing activity and relevant jurisdiction.
15. Contact Information
If you have questions about this Privacy Policy, how we handle personal information, or your privacy rights, please contact us using the details below.
Store Name: Filldexo
Company Name: Guangzhou Xunhao Trading Co., Ltd.
Registered Business Address: Room 614, No. 680 Guangxin Road, Huangpu District, Guangzhou, Guangdong Province, China (Cluster Registration)
Customer Service Email: service@filldexo.com
For privacy-related questions or requests, please use the subject line "Privacy Inquiry – Filldexo" when contacting us by email.
We will review your inquiry and respond in accordance with applicable privacy laws.
Thank you for trusting Filldexo with your information.